Welcome to a new chapter at Sian Zeng! For the new year, we have decided to transition from holding stock to a Made-to-Order model. This shift allows us to reduce waste by avoiding over-production, better managing our resources as a small business, and allowing us to launch more collections each year.
This change not only responds to your valuable feedback requesting more custom order options but also aligns with our commitment to sustainability.
However, this does not mean we won’t be holding any stock at all! We will still be stocking our most popular designs, ensuring we can provide a quick turnaround time from the moment you place an order until the wallpaper is delivered.
Every design on our webshop features a 'Delivery Information' box in its product description. We strongly encourage you to check this section to understand the expected dispatch and delivery times for your specific order.
Understanding Our New Dispatch Times
1. In Stock Items: Quick Dispatch for Ready-to-Ship Designs
For wallpapers that are shown In Stock, we are pleased to offer a swift dispatch time of 2-3 working days. It’s important to note, however, that any custom orders, including orders with single panels, will be processed as Made to Order. This means that even if a design is listed as In Stock, customizations will extend the dispatch time.
2. Custom Wallpaper: Tailored to You
If the wallpaper you’re eyeing is Made to Order, the dispatch time will be 1-3 weeks from when your order is placed. This includes any order for custom sizes, bespoke adjustments, or single panels. See below an example of the size adjustments we are able to do.
If you’d like to find out more about what we offer, see our blog post detailing our Bespoke Wallpaper Services.
If you are interested in bespoke wallpaper designs, please reach out to us at email@example.com and we’ll be happy to help.
Why The Change?
1. Individual Panel Orders
You asked, and we listened! For years, many of you have requested the ability to order individual panels. We’re thrilled to finally offer this option, now offering the choice to order personalized wall murals with a perfect fit for your unique spaces.
2. A Greener Approach: Eco-Friendly Wallpaper
This change is a pivotal step in our journey towards a more sustainable and productive future. It allows us to print only the necessary amount of wallpaper, thereby minimizing waste - while also launching new collections at a much faster pace.
We are dedicated to partnering with manufacturers who share our commitment to the environment, employing eco-friendly inks and sustainable materials in their printing processes to ensure each product reflects our dedication to ecological responsibility.
3. More Designs, More Productivity
As a small team passionate about design, this change gives us the freedom to expand our design offerings without the constraints of storing a growing number of designs. It means we can bring you more of the enchanting designs you love, more often - and even offer custom wall coverings we could have never even dreamed of before!
Embracing the Future
We understand that change can take some getting used to, but we believe the benefits of this model – both environmentally and creatively – are well worth the extra waiting time for some of our designs.
Our commitment to providing you with whimsical, unique and high-quality wallpaper remains unwavering, and we look forward to seeing what tailored wallpaper designs we will create together!