Delivery Terms and Returns

Next day dispatch

We aim to send out Sian Zeng products ordered before 12:00 noon GMT on the same working day and on the next working day for orders received after 12:00 noon GMT. However, this is not guaranteed and we will contact you if we expect an excessive delay with the despatch of your order.

UK Delivery (Free for orders over £45)

Delivery Time

Under £45

Over £45

Small size

2-3 working days



Medium size

2-3 working days



All other products

2-3 working days



Please find shipping prices on the individual product pages.
Small size: Cards, magnets, wallpaper samples.
Medium size: Bears, bear kits, scissors, pillowcases pair.

Overseas Delivery

We deliver worldwide! Yay! Shipping prices for individual products are displayed on the product pages. If you order multiple items, a combined shipping price will be calculated. You will not be charged shipping for individual items. It is the responsibility of the customer to pay any applicable customs charges.

Delivery to Europe is 3-6 working days, and to the rest of the world is 5-9 working days.

Please note that our wallpapers are sent with a courier company and shipping prices will be calculated per order. You will be able to see the shipping price at checkout before you make your purchase.

Europe Zone:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

Rest of the World:

All countries excluding Europe and the UK.

If your delivery address is outside of the UK, you may be subject to import duties and taxes which are levied once a shipment reaches your country.

You, as the purchaser, are responsible for any other taxes or duties (such as import duties) payable on Sian Zeng Products. To estimate the amount of import duties payable in your country, we found the following website to be useful

Please note, we cannot guarantee the absolute accuracy of the details on the site and suggest using it as a guideline.

Shipping Process

Once your order has been dispatched you will receive a notification e-mail. If your order is sent with a courier company, you will receive a tracking code. If nobody is available to sign for the delivery when it arrives at the agreed delivery address, the courier will leave a calling card detailing how to arrange a re-delivery. If re-delivery is attempted without success on two further occasions, the goods will be returned to the Online Department and your order will be cancelled.

We cannot arrange for deliveries of Sian Zeng products to be left with a neighbour or similar requests; all deliveries must be signed for at the delivery address you provide to us as part of your order. Note that we cannot be responsible for orders which go missing after delivery.

Unless otherwise stated, we use the Citylink, Fedex, UPS or Royal Mail service for the sending and delivery of Sian Zeng Products; the total cost of your order will include a delivery charge. Delivery times will vary according to the carrier; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays.

When entering address details, please be aware there is a difference between the delivery address and invoice address areas of the order form.

Please ensure that your delivery address is correct before placing an order. In the event you would like to change your delivery address, please notify us immediately and we will be able to amend your details unless the order has already been dispatched.

If you change your delivery address in the my account area on our site, it will not automatically update your delivery address for your previously submitted order.

We cannot take responsibility for delivery failures as a result of a wrong address. If your order is safely returned to us as result of delivery failure, we will post it out to you again. However, we will charge for the shipping fee to your correct address.

Cancelling Your Purchase and our Returns Policy

We endeavour to please our customers by providing beautiful, high quality products. However, we understand that when buying online it can be difficult to visualise the products in person and you may change your mind on receipt of your order.

If you would like to return your order, we offer a ‘cooling off period’ of 14 working days following the first working day after you receive your Sian Zeng order. A working day is any day except Saturday, Sunday and UK public holidays. To cancel your order during this time, please email The product must be returned, at your own cost, within 14 days of your cancellation e-mail. You must take reasonable care of the Sian Zeng product while it is in your possession and you are responsible for the condition of the returned item. If the product is returned in good condition within 14 days of your e-mail, you will receive a refund for the price you paid. If you fail to return the product in good condition within 14 days of your e-mail, you will be responsible for payment. Please note, if you received a discount on purchase, you will be refunded the discounted price.

Faulty/Damaged Items

We endeavour to check all items prior to dispatch, but should an item arrive faulty or damaged during transport, please email us at immediately (within 48 hours of receipt) with images attached showing the damage. If the item was damaged during transport, please send us an image of the damaged packaging as well.

Please send your faulty/damaged items back to us and we will refund you for your postage and send the replacement item back to you.

Our address:
Sian Zeng
Studio 112
18-22 Creekside
London SE8 3DZ
United Kingdom